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Hausfeld Legal Notices and Complaints Policy

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Disclaimer 

The materials appearing on this website are provided for informational purposes only and do not constitute legal advice. The information provided is not intended to replace or serve as a substitute for legal advice and you should not take action based upon information on this website without obtaining your own appropriate legal advice. The hiring of a lawyer is an important decision that should not be based solely upon any single source of information, including content on this website. You may ask us to send you additional information about us. 

While we try to ensure that the content on this website is correct, we do not give any warranty as to the accuracy and completeness of the content. To the maximum extent permitted by law, we do not accept any responsibility or liability to users or any third parties in relation to the use of the material or their contents or for any error or omission. Links to other sites from the pages on this website are for information only and we accept no responsibility for any material on any website which is linked from or to this website. 

About Hausfeld 

Hausfeld & Co LLP, a New York limited liability partnership authorised and regulated by the Solicitors Regulation Authority in its practice as solicitors in England & Wales under number 513826, and provides services from offices in London, Brussels, Paris and Stockholm.  It is associated with Hausfeld LLP, which has offices in Washington DC, Boston, Philadelphia, New York and San Francisco, to Hausfeld Rechtsanwälte LLP, which has offices in Berlin and Düsseldorf and to Hausfeld Advocaten which has its offices in Amsterdam. 

We use the word “partner” to refer both to members of Hausfeld & Co LLP and other employees who are designated as partners. A list of partners can be round on the Hausfeld website (www.hausfeld.com) and is also available for inspection at 12 Gough Square, London EC4A 3DW. 

Hausfeld & Co LLP is not authorised by the Financial Conduct Authority to provide investment advice. We are, however, included on the Register maintained by the Financial Conduct Authority (Ref No. LS 513826) which allows us to carry out insurance mediation activity and to advise on, and assist in arranging and administration of insurance contracts, where this is related, and ancillary to, our litigation services. This part of our business, including arrangements for complaints or redress if something goes wrong, is authorised and regulated by the Solicitors Regulation Authority (“SRA”). 

Hausfeld & Co LLP’s compulsory professional indemnity insurance is provided by Endurance Worldwide Insurance Limited, 1st Floor 2 Minster Court Mincing Lane London EC3R 7BB, under Policy No. PI18END1826. 

Hausfeld & Co LLP is registered in the Data Protection Register of the UK Information Commissioner’s Office under registration number Z1953172. 

Hausfeld & Co LLP is registered for VAT purposes in the UK with VAT registration number GB 975 248776. 

Complaints Policy  

We are committed to providing a high quality of legal service. If you are not satisfied with any aspect of our service, please let us know immediately so that we can try to resolve any complaints at the earliest opportunity. If you would like to make a formal complaint, we have a procedure in place explaining how we investigate complaints, available here.   

Legal Ombudsman  

If we are unable to resolve the complaint, you may wish to refer the matter to the Legal Ombudsman, who will look at your complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint first.   

You must take your complaint to the Legal Ombudsman: 

Within six months of receiving a final response from us to your complaint; and  

No more than 6 years from the act/omission to which your complaint relates; or 

No more than 3 years from when you should reasonably have known there was cause for complaint 

If you would like more information about the Legal Ombudsman, please use the details below:  

Visit their website 

Call 0300 555 0333 between 9 am and 5 pm, or +44 121 245 3050 when calling from outside the UK 

Email enquiries@legalombudsman.org.uk  

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ.  

Solicitors Regulation Authority  

Hausfeld & Co is authorised and regulated by the SRA whose rules can be accessed in their handbook. The SRA can also help you if you are concerned about our behavior. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.  

Information can be found on the SRA website.  

The SRA can also be contacted by telephone on 0370 606 2555 (or +44 (0)121 329 6800 if calling from outside the UK), or by post to Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN. 

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